Delivery, Returns & Refund Policy

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Payment Method

We accept payment in pounds (£) via PayPal.

We do not hold any credit card details.  All payments are processed securely through our approved payment provider.

We do not sell products to children.  If you are under 18 years old, all orders must be made by your parent or guardian.

Placing an Order

All communication to you from Infinity Beauty will be addressed to your email address supplied when you placed your order.  If you do not receive a confirmation email after placing an order please contact us immediately.  Infinity Beauty will not be held responsible if you fail to receive emails sent to the address you provided.

Steps to Complete an Order.

  • You place an order for the products you have selected on our Website, confirming your order during the checkout process.
  • We will send you an order acknowledgement email detailing the products you have ordered.
  • Your order will be shipped usually within 3-5 working days. Our chosen method of shipping is Royal Mail.

Delivery

Delivery of your items is via Royal Mail. On occasion we may use a different courier in order to fulfil your order.

  • Delivery aim 3-5 business days
  • Cost of delivery £3.95 on all orders
  • Where possible we have tried to source eco-friendly packaging.  We have also done our upmost to recycle any packaging that we receive in our deliveries in our to reduce waste. As a result  some packaging may have plastic in, for example bubble wrap, but we do not purchase it merely recycle what has been sent to us

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all packaging intact and unopened.

Returns Process

Please pack your return item with a note, order number, name and address and return it to Infinity Beauty Salon, India Buildings, 3-5 Drury Lane, Liverpool, L2 0SD.

Please note you are responsible for the shipping costs (unless the return is due to a faulty/damaged product) and original shipping costs cannot be refunded.

It is recommended that you use a trackable shipping service.  Please ensure that you keep tracking numbers until you receive confirmation of a refund.  We are unable to guarantee that we will receive your returned item and do not accept responsibility for lost items.

Refunds

Once we receive your item, we will inspect it, and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, refunds will be made via the original method of payment used for the original purchase, usually within 7-10 working days.

Our returns policy does not affect your statutory rights.  For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.

Cancellation Policy

You have the right to cancel your order up to 14 days after the day in which you place your order.

If you realise you have made a mistake when ordering, please contact us as soon as possible by emailing infinitybeautyltd@btconnect.com 

If you decide to cancel your order we will refund your order in full, including any postage & packing you may have been charged up to the maximum of our Standard UK Delivery charge, to the original payment method used to place the order.

We reserve the right to await receipt of the returned goods before issuing your refund.

Our Cancellation Policy does not affect your statutory rights under the Consumer Contracts Regulations 2013.

Voucher Codes

Occasionally we may offer promotional Voucher Codes for discounts.  Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of www.infinitybeauty.com and may be discontinued at any time without prior notice. Customers may only redeem one Voucher Code per order.

Unless otherwise stated promotional Voucher Codes will not be redeemable against products that are already being promoted/discounted.

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